Ski Resort Management
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Ski Resort Management


Design &

We provide Independent advisory services for design & construction, from the operator’s perspective. This is done to ensure that all progress being made is applicable and practical.  Definition of concept and creating a marketing strategy composed of products, services, and experiences found within your business area are also services we provide.

Ski Area Design

A ski resort is a complex network, made up of slopes, ski runs lifts, snowgun lines, access routes, technical buildings, parking, etc. Therefore, initial planning, optimizing, and adapting of all these elements is crucial to the construction and future operation of a ski area in terms of investment and operation costs, users’ comfort and skiers’ safety.

Investment optimization analysis

Due to the capital-intensive nature of ski resorts it is imperative that a company be cost effective and find sizing measurements that appropriately suit it. Our extensive experience with providers of different technologies within the market (lifts, snow making systems, snow grooming machines, snowmobiles, access control systems, protection and signalization materials, ski equipment, etc) allows us to serve as advisories to guarantee proper solutions while avoiding unnecessary costs.

If you want your ski resort to be profitable and successful, you need a comprehensive Business Plan that offers creative solutions. We know how to make a profitable mountain resort and how to increase ski resorts profitability.


Ski Resorts

We are the mountain resort advisor that will help you get your ski resort operating in a safe and efficient way. We are committed proving aid every step of the way while focusing on increasing company profitability.


Within this practice we include the services necessary to manage, operate and develop the mountain resort successfully. In this sense, the customer can choose the scope of the service required. We offer everything from specific support to the outsourcing of all services required. We carry out a range of Ski Area Operations which include everything from avalanche control, to ski lift and slope operations and maintenance. We are experts in handling snow treatments and equipment as well as managing ticketing systems, ski schools, stores and rental facilities. 


Efficiency is measured by our operation plans which include SOP’s (Standard Operation Procedures) that involve all aspects of the operations: Ski lifts, slopes, snow production and snow grooming, ticketing, etc. As mountain resort management experts, take care of operations, maintenance and emergency plans, while always adhering to international ski standards.


As mountain resort management experts, we also take care of operation, maintenance and emergency plans. We follow international ski standards and handle the training of personnel. It is our job to ensure that your mountain resort workforce performs at their best. We strive for constant improvement until your ski resort manages to run itself autonomously.


We operate everything from avalanche control, to ski lift and slope operations, maintenance, snow treatment, snow production and equipment usage, as well as managing ticketing systems, ski schools, stores and rentals. 


Quality of Service

In this area we include all the necessary services for the improvement and growth of a mountain destination business. This includes elaboration of business strategy and operational plan, as well as an analysis of process redesign.  Our know-how paired with our experience in mountain tourism allows us to correctly identify potential growth elements.


We can elevate a small classic ski resort, only open during winter season, in to a year-round quality resort. This will significantly increase turnover as well as provide staffing incentive like, the possibility of long-term contract.  We discover potential growth areas by implementing our Valuation Services and or our Mystery Guest program. With all the information gathered we will be able to help our clients improve the quality of their services and operations.


Our advice is specific to the needs and wants of each ski resort. Some resort’s might need to focus on expanding their services portfolio: restaurant services, winter and summer outdoor activities, snow parks, back country slopes, beginners‘ areas, whereas others might need to focus on capturing an entirely new market.

Mystery Guests Programm

We evaluate customer touch points in order to assess the quality of the customer experience throughout the ski resort. We review services and locations by identifying strengths and improving weaknesses in terms of customer service, state of facilities, product quality and others. This serves as a method to improve customer satisfaction as well as increase profitability.

Ski Resort Quality & Standard Improvments

This area focuses on efficiency in order to reduce costs, achiever better customer satisfaction, and reduce risk. We focus on resort operation policies and procedures, as well as different areas within operations, maintenance, rescue, emergency plans, avalanche management plans, customer service, snow production plans, snow grooming, etc. We also formulate plans and prepare trainings focused on improving standards and efficiency. Our goal is to reduce costs, achieve greater customer satisfaction, and reduce risks.


Know How Transfer

The objective is to help our clients’ staff acquire top international standards. We support professionals (ski resorts, official bodies and/or ski business managers) in order to improve ski resort performance and obtain better results. We create maintenance plans for ski operations, provide locals with training on how to maintain day-to-day operations, give formation on how to run ski grooming machinery, snowmaking system, lifts, etc. We handle the training of personnel in systematic and professional way.  Whether we are training staff or management, we focus on both theoretical and practical situations.


We give our full support during the first stages of training while focusing on safety, customer care and the implementation of maintenance programs. This way, your mountain resort workforce will perform its tasks better progressively, until the ski resort reaches a level of autonomous management.


Our lift staff has extensive experience in both construction and operation, with some of the most well-known companies including but not limited to Doppelmayr, Leitner, Technoalpin, Sufag, Demac Lenko and Kaessbohrer or Prinoth . We will train your staff in both operations and maintenance, while focusing on preventative maintenance. We are not only explaining “what needs to be done”, in order to run a successful resort, we explain “why it needs to be done”.